Frequently Asked Questions from Our Guests

In today’s video, we want to answer the main questions you send us in your messages. We know there are many things that can be unclear when you book a tourist or holiday rental, and that is completely normal. Every agency works in a slightly different way, and practices can also vary depending on the destination.

A beachfront holiday rental, for example, is not managed in exactly the same way as an apartment in Madrid, Barcelona or another major city. Guests are different too, and so are their needs and preferences.

That’s why we’ve prepared this video: to answer the most common questions and help make your stay as straightforward and enjoyable as possible. And if there’s anything else you’d like to know, keep sending us your questions.

In this video, we cover the following topics:

• Booking directly with us at www.elconserje.es

• How reservation payments are made

• The security deposit: rules and what happens in case of non-compliance

• Bed linen and towels

• Check-in and check-out times

• Invoices, rental agreements and intermediation

• Police guest registration forms

• Cancellations